*Each precious package is developed to order. Please allow up to 5 business days lead time for us to make it perfect for you.
*We ship all our items via USPS. Delivery times may vary according to the location of your shipping address if not in a metropolitan area, or shipping internationally.
*Current estimated wait time for delivery after dispatch within the U.S. is approximately 3-15 business days.
*If your parcel is going outside of the United States, current estimated wait time for delivery after dispatch is 5-25 business days.
*Internationally shipped parcels will go through that country’s customs which could result in a delay beyond our estimated wait times.
*For international shipments, any customs, duties, taxes and/or import charges are the responsibility of the buyer.
*If you need your product faster, please let us know and we’ll price priority shipping and adjust the cost accordingly, if you are in agreement.
*Learn To Make Jewellery cannot be held liable for damage, loss, or theft incurred during transport.
Refunds and Exchanges
*If you change your mind about any of our products**, simply return the unused, undamaged product, with tags still on, in the original packaging, and we will issue you with a shop credit in the full amount of the cost of the product, minus shipping costs. (**For health and safety, products for piercings are completely excluded from any and all return and/or exchange policies.)
*Make What You Love customised project packages are not eligible for refund or exchange. If it is found that we have incorrectly customised your order contrary to your instructions and the confirmation notice, we will gladly replace them straight away.
*We are happy to exchange or refund your purchase (excluding shipping charges) if the project arrives faulty due to a manufacturing defect. Contact Us first to organize returns.
*Please retain the purchase or delivery receipt in case you have a claim. The receipt serves as proof of purchase and authenticity for products purchased and as evidence of entitlement to this promise.
*Please note: Return postage is at the cost of the buyer.
*Coupon codes, discounts, promotions and sales cannot be used in conjunction with each other. Only one savings offer can be used at any one time.